FAQ'S
Frequently Asked Questions (FAQs) – Zennex
Have a question? We’ve got you covered! Below are some of the most common questions our customers ask.
🛒 ORDERS & PAYMENTS
Q: How can I place an order on Zennex?
A: Simply browse our website, add your favorite items to the cart, and proceed to checkout. Fill in your details and choose your payment method to complete the purchase.
Q: What payment methods do you accept?
A: We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD) for eligible locations.
Q: Can I pay with Cash on Delivery (COD)?
A: Yes! COD is available on most products and locations across India. Please keep the exact amount ready at the time of delivery.
🚚 SHIPPING & DELIVERY
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping across India on all orders — no minimum purchase required.
Q: How long will it take to receive my order?
A: Delivery usually takes 4–7 business days, depending on your location. You’ll see an estimated delivery date at checkout.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email or WhatsApp with your tracking number and a link to track your package in real-time.
🔁 RETURNS & REFUNDS
Q: What is your return policy?
A: You can request a return within 7 days of delivery if the product is unused, unwashed, and in its original condition.
Q: How do I request a return or exchange?
A: Email us at zennex.care@gmail.com with your Order ID and reason for return. We’ll guide you with the return steps.
Q: When will I receive my refund?
A: Once we receive and inspect the returned item, we’ll process your refund within 5–10 business days to your original payment method.
📦 PRODUCTS & SUPPORT
Q: Are your products original and quality-checked?
A: Yes! Every item listed on Zennex is carefully selected and checked for quality before shipping.
Q: What if I receive a damaged or wrong item?
A: We’re truly sorry! Please contact us immediately at zennex.care@gmail.com with a photo of the issue, and we’ll resolve it quickly.
📞 CONTACT & SUPPORT
Q: How can I contact Zennex customer support?
A: You can reach us via:
📧 Email: zennex.care@gmail.com
📞 Phone/WhatsApp: +91 8828573416
⏰ Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
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